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Frequently Asked Questions
Absolutely! Just enter your current address, and keep moving wherever life takes you.
You’re covered almost everywhere worldwide—except the USA. If you’re heading to the US, we recommend getting travel-specific insurance for that part of your journey.
You can receive treatment in any country globally—except the USA.
Yes, as long as your home country isn't the USA, you’re covered, nomad/expat or not!
Not at all! Just once a year during your renewal. You can even update it by email if you need to.
Yes, cancer treatment (oncology) is included. Full details can be found on our “Compare Cover Levels” page.
Dental coverage is available under the “Comprehensive” and “Fully Comprehensive” plans. More details on the “Compare Cover Levels” page.
Yes! Outpatient treatment is covered. Check out our “Compare Cover Levels” page for all the details.
Unfortunately, no. Claims related to pre-existing conditions (any treatment or symptoms you had before starting the policy) won’t be approved. However, you're covered for anything that happens after your policy start date.
Terrorism cover is included in all plans and covers any medical treatment required due to terrorism-related incidents. This is not included in many other plans and is becoming more important in todays world
Nope! After pre-authorization, the insurer will pay the hospital directly - no upfront payment required.
If you’re unable to notify us in advance, don’t worry. Just contact the insurance company as soon as possible, and they’ll handle all payments and ensure proper care is arranged. You will have information on how to do this once your policy starts.
Check out our “Claims” page for all the info you need. You’ll also receive this information in an email once your policy starts.
Yes, general exclusions apply. Full details can be found on our “T&C’s” page.
No medical examination is required. You can apply and be covered within 24 hours.
Yes, they can. However, it may make more sense to have separate policies for each person, as it gives you the flexibility to choose different cover levels.
There is an annual limit on the total value of claims, but there’s no limit on the number of claims you can make. Check our “Compare Cover Levels” page for more details.
Yes, you have a 14-day cooling-off period to cancel and receive a full refund of premiums, provided you haven’t made any claims.
Yes, you can choose your doctor and hospital, or ask for recommendations based on what you need. If you want treatment in another country, you’ll need the optional "Global Evacuation & Repatriation" cover for a small fee.
While it’s great to have travel insurance for things like delayed flights and lost baggage, your international medical insurance covers your health needs globally, and is much more comprehensive for long-term travel. Always check the fine print of any travel insurance to see its limitations!